Resume template · Updated October 2026
Case manager resume template
Short answer
Leslie suits a case manager: experience prints before skills, so caseload, care plans and client outcomes come first, and the calm layout suits social service and healthcare employers. The fictional sample manages a caseload of adults leaving homelessness and helps them keep housing. Show caseload, outcomes, referrals and documentation, without any client details.
Download the case manager sample
Jerome is a fictional case manager. Replace every detail with your own before you send it.
The files are made in your browser by Resumity's own exporters, from this sample. The builder opens it as your own resume: click any line to replace it. Free plan, no watermark.
Why Leslie suits a case manager resume
Leslie prints a short summary, then Work Experience before Skills, under a centred header with one blue accent. Program managers hiring case managers read for caseload and client outcomes first, so the experience-first order fits.
Second choice: Henrietta. Henrietta is plainer, with education right after experience, a fit for hospital case management roles.
What goes in each section, in Leslie's order
Leslie prints its sections in a fixed order, the same in the PDF and the Word file. Here is that order for this sample, and what to put in each section.
- Professional Summary. Population served, setting (community, hospital, insurer, court), caseload size and one outcome.
- Work Experience. Bullets on caseload, assessments, care or service plans, referrals, outcomes, crisis response and documentation.
- Skills. Case management methods (assessment, care planning, motivational interviewing, crisis intervention) and the record system.
- Education. Degree with the year; social work, psychology or human services fit.
- Certifications. Case management or crisis training certificates with the issuer and year.
The sample resume as text
The same content as the files above, so you can copy a line or compare it with your own.
Jerome Washington
Case Manager, Supportive Housing
Baltimore, MD | jerome.washington@example.com | (410) 555-0193 | linkedin.com/in/sample-jerome-washington
Case manager supporting adults moving from homelessness into supportive housing, with a caseload of about 25. Most of my clients have kept their housing for more than a year.
Experience
Case Manager, Supportive Housing, Harbor Path Housing Services, Baltimore, MD (04/2021 to Present)
- Manage a caseload of about 25 adults in supportive housing, with home visits at least twice a month.
- About 85% of clients on my caseload kept their housing for more than 12 months.
- Help clients apply for income and health benefits, and connect them with clinics and treatment programs.
- Respond to crises with the on-call team and complete safety plans with clients.
- Keep case notes current in the record system and pass every quarterly file audit.
Resident Advocate, Charm City Shelter Network, Baltimore, MD (06/2018 to 03/2021)
- Supported shelter residents with daily needs and housing searches.
- Ran weekly life skills groups.
- Recorded incidents and referrals.
Education
Bachelor of Social Work, Morgan State University (05/2018)
Certifications
- Mental Health First Aid, National Council for Mental Wellbeing (2022)
Skills
Assessments, Service planning, Benefits applications, Crisis intervention, Motivational interviewing, HMIS, Electronic case notes, Trauma-informed care, Building trust
How to make the sample yours
Give caseload and population
Number of clients at a time and who they are, in general terms. It shows the scale and complexity of your work.
Show outcomes
Housing kept, appointments attended, readmissions avoided, benefits secured. What changed for clients matters most.
Describe your network
Agencies, clinics and landlords you refer to and partner with.
Mention documentation
Timely notes, audits passed, the record system you use.
Protect privacy
Never include client names, stories that identify people or details from records.
Keywords to keep where they are true
Terms this kind of resume is usually searched for. Use the posting's exact wording, and only for work you have done.
- case manager
- case management
- client assessment
- service planning
- care coordination
- referrals
- motivational interviewing
- crisis intervention
- housing stability
- documentation
- trauma-informed care
- community resources
Mistakes to avoid
- Client names or identifying stories.
- Duties with no caseload or outcomes.
- Medical or legal advice outside your role.
- Late or vague documentation claims.
How the sample PDF reads in text extractors
We exported this sample with Resumity's PDF exporter in Chrome on 2026-10-29 and read the file back with three open-source text extractors. This shows whether software that turns a PDF into text can recover it; it is not a test of any commercial applicant tracking system. How we test templates.
| Extractor | Name, email, phone | Headings | Bullets intact |
|---|---|---|---|
| pdf.js 4.10.38 | All found | 5 of 5 | 8 of 8 |
| pdftotext (Xpdf) 4.00 | All found | 5 of 5 | 8 of 8 |
| pypdf 6.13.0 | All found | 5 of 5 | 8 of 8 |
Frequently asked questions
What should a case manager resume focus on?
Caseload, population, outcomes, referrals and documentation. Program managers want to see that clients' lives changed and that your records are reliable.
How do I show outcomes without breaking privacy?
Use totals and percentages across your caseload, such as housing kept or appointments attended, and never details that identify a person.
Is hospital case management different?
Yes. Hospital roles focus on discharge planning, insurance and readmissions, and often require a nursing or social work licence. Adjust your bullets to that setting.
Should I list licences?
Yes, if you hold a social work or nursing licence, with the state and year, and name it in the summary.
Can shelter or outreach work lead to case management?
Often. Highlight assessments, referrals, documentation and any caseload you carried. Shelter staff already handle crisis, benefits and housing searches, which are the core of case management.
How long should the resume be?
One page for most case managers. Keep older roles short and spend the space on your current caseload and outcomes.
Will applicant tracking systems read this Leslie PDF?
The sample PDF read back with its contact details, all 5 section headings and all 8 bullets intact in three open-source text extractors (pdf.js, pdftotext and pypdf). Commercial systems such as Workday, Greenhouse or Taleo were not tested, and each employer configures its own.
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