Resume template · Updated October 2026
IT manager resume template
Short answer
Catalyst suits an IT manager: it skips the summary and opens on the department you run now, with users, sites, team and budget in the first lines, while your headline states the scale. The fictional sample runs IT for a 700-user food distributor with six warehouses in Atlanta, after six years as a systems administrator and help desk supervisor, and holds ITIL 4 Foundation and Security+.
Download the IT manager sample
Gregory is a fictional IT manager. Replace every detail with your own before you send it.
The files are made in your browser by Resumity's own exporters, from this sample. The builder opens it as your own resume: click any line to replace it. Free plan, no watermark.
Why Catalyst suits an IT manager resume
Catalyst prints no summary and opens on work experience, which suits a manager whose current department (users, sites, team, budget, security posture) is the strongest evidence. The large left-aligned name with the title beneath it carries a headline such as "700 users, 6 sites", and labelled skill rows keep management skills apart from platforms.
Second choice: Leslie. Leslie keeps a short summary before the jobs; better when you are changing industry and need two lines of context.
What goes in each section, in Catalyst's order
Catalyst prints its sections in a fixed order, the same in the PDF and the Word file. Here is that order for this sample, and what to put in each section.
- Work Experience. Open the current job with scale: users, sites, team size and roles, budget. Then results across the department: security controls added, service desk times, cost cuts, projects delivered, uptime for systems the business runs on. Earlier technical roles get fewer bullets.
- Skills. Technical for management areas (budgeting, vendor management, service desk, security programs) and the core platforms; Tools for the ticketing, device management and network tools you run; Soft Skills for hiring, coaching and presenting to executives.
- Education. Degree, school and year. A business or management course can sit here if you took one as you moved into leadership.
- Certifications. Service management and security certifications first (ITIL, Security+), then platform certifications, each with its exact name and year.
The sample resume as text
The same content as the files above, so you can copy a line or compare it with your own.
Gregory Osei
IT Manager, 700 Users, 6 Sites, ITIL 4
Atlanta, GA | gregory.osei@example.com | (404) 555-0136 | linkedin.com/in/sample-gregory-osei
Experience
IT Manager, Peachtree Food Distributors, Atlanta, GA (01/2021 to Present)
- Lead a team of nine across service desk, systems and network, supporting 700 users, six warehouses and a 24/7 order operation.
- Own a $2.4 million IT budget covering licences, telecom and hardware refresh; cut telecom spend 18% by consolidating carriers.
- Rolled out MFA, endpoint detection and immutable backups across the company; the last two cyber insurance renewals passed with no exceptions.
- Rebuilt the service desk around ITIL practices with a service catalogue, priority SLAs and monthly problem reviews; median resolution time fell from 9 to 4 hours.
- Moved warehouse handhelds and Wi-Fi to a managed platform, cutting reported scanner outages during peak shifts by about 60%.
- Manage MSP and SaaS vendors and present the IT roadmap to the executive team each quarter.
Systems Administrator, then IT Supervisor, Chattahoochee Building Supply, Marietta, GA (03/2015 to 12/2020)
- Administered Windows servers, Active Directory and VMware for 300 users at four stores.
- Promoted in 2018 to supervise a three-person help desk and its ticket queue.
- Led the move from on-premises Exchange to Microsoft 365.
Education
BS, Information Technology, Southern Piedmont University (05/2015)
Certifications
- ITIL 4 Foundation, PeopleCert (2021)
- CompTIA Security+, CompTIA (2019)
Skills
IT budgeting, Vendor and MSP management, Service desk management (ITIL), Security programs: MFA, EDR, backups, Microsoft 365 and Entra ID, Network and Wi-Fi operations, Freshservice, Intune, VMware, Meraki, Hiring and coaching technicians, Presenting to executives
How to make the sample yours
Put scale in the headline
Users, sites and team size: "IT Manager, 700 users, 6 sites". It replaces the summary Catalyst does not print.
Show the money
Budget owned, contracts renegotiated, licences cut, refresh cycles planned. Executives hire IT managers to spend well as much as to keep systems running.
Describe security as controls and outcomes
MFA coverage, endpoint protection, tested backups, phishing training, insurance or audit reviews passed. Leave incident details out.
Measure the service desk
Resolution time, first-contact resolution, backlog, satisfaction. Pick the one you improved most and give before and after.
Keep one technical anchor
A platform migration or network project you led shows you still understand the work your team does.
Keywords to keep where they are true
Terms this kind of resume is usually searched for. Use the posting's exact wording, and only for work you have done.
- IT manager
- IT operations
- IT budget
- vendor management
- service desk
- ITIL
- SLA
- cybersecurity program
- multi-factor authentication
- backup and recovery
- Microsoft 365
- network infrastructure
- IT roadmap
- team leadership
- managed service providers
Mistakes to avoid
- Reading like a senior sysadmin: all platforms, no team, budget or results.
- Disclosing details of security incidents or internal weaknesses.
- Leaving out the size of the environment, so the reader cannot judge the job.
- Taking credit for a project your MSP delivered without saying you managed it.
How the sample PDF reads in text extractors
We exported this sample with Resumity's PDF exporter in Chrome on 2026-10-29 and read the file back with three open-source text extractors. This shows whether software that turns a PDF into text can recover it; it is not a test of any commercial applicant tracking system. How we test templates.
| Extractor | Name, email, phone | Headings | Bullets intact |
|---|---|---|---|
| pdf.js 4.10.38 | All found | 4 of 4 | 9 of 9 |
| pdftotext (Xpdf) 4.00 | All found | 4 of 4 | 9 of 9 |
| pypdf 6.13.0 | All found | 4 of 4 | 9 of 9 |
Frequently asked questions
Should an IT manager list ITIL, and which version?
List it with the exact name and version. PeopleCert, which runs ITIL certification, now offers ITIL (Version 5) alongside the ITIL 4 range, including an ITIL Foundation Bridge for ITIL 4 holders, so "ITIL 4 Foundation, 2021" and "ITIL Foundation (Version 5)" tell a reader different things.
How technical should an IT manager resume be?
One or two projects you led hands-on are enough to show you understand the work. The rest of the page should be about the team, the budget and the service the business gets.
How do I write about security work without exposing my employer?
Describe controls and results: MFA coverage, tested restores, phishing training, audits or insurance reviews passed. Leave out incident details, tools that reveal weaknesses and anything a former employer would consider confidential.
How do I move from systems administrator to IT manager?
Show the management slices of your current job: people you supervise or train, vendors you handle, budget lines you own, projects you lead. A supervisor or team lead title in between helps; make it visible.
What numbers matter most on an IT manager resume?
Users, sites, team size and budget for scale; resolution times, uptime and savings for results. Four or five of these across the current job are enough.
Will applicant tracking systems read this Catalyst PDF?
The sample PDF read back with its contact details, all 4 section headings and all 9 bullets intact in three open-source text extractors (pdf.js, pdftotext and pypdf). Commercial systems such as Workday, Greenhouse or Taleo were not tested, and each employer configures its own.
Guides and templates for this resume
Sources, checked 29 October 2026
We opened every page below on that date. Pay, rules and requirements change, so check the source before you rely on a detail.
- PeopleCert: ITIL certifications (PeopleCert offers ITIL (Version 5) certifications, including ITIL Foundation (Version 5) and an ITIL Foundation Bridge (Version 5) for ITIL 4 certified professionals, alongside the ITIL 4 range such as ITIL 4 Foundation)
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