Resumity

Customer Success Manager Resume Example

Professional Customer Success Manager resume example with an ATS-friendly summary and quantified bullet points you can adapt.

Customer Success Manager with 5+ years driving retention and expansion for B2B SaaS companies. Expert in health scoring, QBRs, and consultative account management. Managed $5M ARR book of business with 95% net revenue retention and 120% net dollar retention through proactive engagement. Example achievement bullets: Managed $5M ARR portfolio of 40 enterprise accounts, achieving 95% NRR and 120% NDR through proactive engagement and expansion Reduced churn from 12% to 4% annually by implementing health scoring, early warning systems, and executive business reviews Onboarded 60+ new customers with structured 90-day success plans, achieving 90% product adoption within first 30 days