Sample resume · fictional candidate
Business Analyst Resume Example
A sample resume for an IT business analyst with five years on banking and payments projects. It shows a business analyst’s real output: requirements documents, process maps, UAT and the decisions they changed, instead of a list of soft skills.
The sample, with notes
Pooja Deshpande
Business Analyst, Banking and Payments
Pune, India · pooja.deshpande@example.com · linkedin.com/in/your-profile
Summary
Business analyst with 5 years on banking technology projects: loan origination, payments and regulatory reporting. Writes BRDs, user stories and process maps that developers can build from, and runs UAT with business users. ECBA-certified.
Experience
Senior Business Analyst
Aug 2023 – PresentIT services company, banking practice · Pune
- Lead analyst on a loan origination platform for a private-sector bank’s retail lending; own a backlog of 180 user stories with the product owner.
- Mapped the as-is and to-be loan approval process in BPMN across 5 departments; removing two duplicate checks cut average approval time from 6 days to 3.5.
- Wrote acceptance criteria for every story and ran UAT with 25 branch and credit users; 92% of test cases passed in the first cycle.
- Analysed 18 months of application data in SQL to show where applicants dropped out; the findings set the priorities for the next two releases.
- Ran requirement workshops with compliance to align KYC checks with the current RBI master direction.
Business Analyst
Jun 2021 – Jul 2023Payments fintech · Mumbai
- Wrote the BRD and functional specification for merchant settlement reports; reconciliation queries from merchants fell by about 30% after launch.
- Built a Power BI dashboard of failed-payment reasons used in the weekly operations review.
- Documented 40+ API integration flows with partner banks as sequence diagrams.
Associate, Operations
Jul 2019 – May 2021Bank back office · Mumbai
- Processed trade-finance documents; moved into the BA team after documenting the team’s manual workflow.
Domain knowledge
- Retail lending: Loan origination, credit checks, disbursal
- Payments: UPI, NEFT and RTGS flows, card settlement, reconciliation
- Regulatory: KYC and AML requirements, RBI reporting
Skills and certification
- Requirements: BRD, FRD, user stories, acceptance criteria, use cases
- Modelling: BPMN, UML sequence and activity diagrams (Visio, draw.io)
- Data: SQL, Excel, Power BI
- Delivery: Jira, Confluence, Scrum, UAT management
- Certification: ECBA, IIBA, 2022
Education
- MBA, Finance · 2019
- B.Com · 2017
Where the numbers in a resume like this come from
The figures above are made up, but each is a kind of number you can look up. Before you put one on your resume, find it in one of these places. If you cannot, describe the scope instead.
| Number | Where to find it |
|---|---|
| Process time before and after | Workflow timestamps or the operations MIS. |
| UAT pass rate and defects | Your test management tool. |
| Backlog size and stories written | Jira. Good for scope, weak as an achievement on its own. |
| Downstream effect (queries, errors, rework) | Support or operations reports after release. |
Adapting this example
- Non-IT business analyst (operations, strategy): emphasise analysis and recommendations, and the cost or turnaround changes that followed.
- Data-leaning BA roles: move SQL and dashboard work to the top bullets.
- Fresher: show requirement gathering in an internship or college project, plus ECBA if you hold it.
- Use the exact artefact names your target employer uses (BRD or PRD, FRD or functional spec).