Resume template · Updated October 2026
Account manager resume template
Short answer
Leslie suits an account manager because it prints work experience straight after the summary, so retention, growth and renewals lead the page instead of a tool list. The fictional sample looks after 32 corporate travel clients with $41M in yearly spend, runs quarterly reviews with travel and procurement leads, grew revenue through add-on services and kept an at-risk client after a booking-tool failure.
Download the account manager sample
Michelle is a fictional account manager. Replace every detail with your own before you send it.
The files are made in your browser by Resumity's own exporters, from this sample. The builder opens it as your own resume: click any line to replace it. Free plan, no watermark.
Why Leslie suits an account manager resume
Leslie prints the summary and then work experience, with labelled skill rows after it. An account manager's case rests on the book of business (accounts, revenue, renewals, growth), so those bullets reach the reader first, and the centred blue header gives a client-facing page one touch of polish.
Second choice: Henrietta. Henrietta also leads with experience, in a plainer black-and-grey layout; choose it for conservative industries.
What goes in each section, in Leslie's order
Leslie prints its sections in a fixed order, the same in the PDF and the Word file. Here is that order for this sample, and what to put in each section.
- Professional Summary. Number of accounts, the revenue or spend they represent, and the industry. Then your retention and growth record in one clause.
- Work Experience. Open with the book: accounts, revenue, renewal or retention rate. Then growth from existing clients, how you run reviews and one account you rescued. Keep a bullet on working with delivery or support teams, because account managers rarely fix problems alone.
- Skills. Technical holds account work (account planning, renewals, upselling, business reviews, negotiation, escalation handling); Tools holds the CRM and the industry systems you use with clients.
- Education. Degree and school on one line. Hospitality, business and communications all lead here; the field matters less than the book you manage.
The sample resume as text
The same content as the files above, so you can copy a line or compare it with your own.
Michelle Avery
Account Manager, Corporate Travel
Dallas, TX | michelle.avery@example.com | (214) 555-0133 | linkedin.com/in/sample-michelle-avery
Account manager with seven years in corporate travel, now responsible for 32 clients and $41M in annual managed spend. Keeps renewals on track through quarterly reviews and quick action when service slips, and grows accounts by adding events and traveller-safety services.
Experience
Account Manager, Farrow Point Travel Management, Dallas, TX (07/2021 to Present)
- Manage 32 corporate clients with $41M in annual travel spend booked through Farrow Point; 30 of 32 renewed over the last three years.
- Run quarterly business reviews with travel and procurement leads covering spend against policy, hotel rate savings and traveller satisfaction.
- Grew revenue across the book by 14% in 2025 by adding meetings and events management and traveller-tracking services to nine accounts.
- Kept an at-risk $6M account after a booking-tool outage by running a weekly fix list with IT and giving its travel desk a direct line; it renewed for three years.
- Work with the agent team on executive traveller profiles and urgent itinerary changes.
Client Services Coordinator, Farrow Point Travel Management, Dallas, TX (01/2019 to 06/2021)
- Onboarded 15 new corporate clients: traveller profiles, policy rules in the booking tool and training sessions for travellers.
- Handled more than 50 escalations a week from client travel managers.
- Wrote the onboarding checklist the team still uses.
Education
BS, Hospitality Management, Trinity Plains University (12/2018)
Skills
Account planning, Renewals and retention, Upselling, Quarterly business reviews, Contract negotiation, Escalation management, Salesforce, SAP Concur, Sabre, Excel, Power BI, Executive communication, Calm under escalation
How to make the sample yours
Lead with retention
Give the share of clients or revenue you kept at renewal over a stated period, such as "30 of 32 clients renewed over three years". It is the first number an employer looks for.
Show growth inside existing accounts
Add-on products, new departments, more locations. Say how much the book grew and what drove it.
Tell one save story
An account at risk, what went wrong, what you did and the outcome. It shows judgement better than any adjective.
Name the reviews you run
Quarterly or annual business reviews with named roles on the client side show you work with the people who decide renewals.
Adapt the measures to your industry
Software tracks net revenue retention and seat growth; agencies track retainer value; distributors track annual spend. Use those in place of the sample's travel terms.
Keywords to keep where they are true
Terms this kind of resume is usually searched for. Use the posting's exact wording, and only for work you have done.
- account management
- client retention
- renewals
- upselling
- cross-selling
- quarterly business reviews
- book of business
- revenue growth
- escalation management
- client relationships
- contract negotiation
- Salesforce
- customer satisfaction
- account planning
Mistakes to avoid
- "Maintained relationships with clients" without the number of accounts, revenue or retention.
- Treating account management as customer service; show commercial results such as growth and renewals.
- A retention claim so perfect it looks implausible; 94% with a reason for the losses is more believable than "no client ever left".
- Listing clients by name when contracts make them confidential.
How the sample PDF reads in text extractors
We exported this sample with Resumity's PDF exporter in Chrome on 2026-10-29 and read the file back with three open-source text extractors. This shows whether software that turns a PDF into text can recover it; it is not a test of any commercial applicant tracking system. How we test templates.
| Extractor | Name, email, phone | Headings | Bullets intact |
|---|---|---|---|
| pdf.js 4.10.38 | All found | 4 of 4 | 8 of 8 |
| pdftotext (Xpdf) 4.00 | All found | 4 of 4 | 8 of 8 |
| pypdf 6.13.0 | All found | 4 of 4 | 8 of 8 |
Frequently asked questions
What is the difference between an account manager and an account executive resume?
Account executives win new customers; account managers keep and grow existing ones. Your bullets should be about renewals, expansion and client health rather than new logos, unless your role covered both.
Which metrics should an account manager include?
Number of accounts and revenue managed, retention or renewal rate, growth in the book, and client satisfaction scores if they were tracked. Two or three solid numbers beat a long list.
How do I describe saving an at-risk account?
Briefly: what caused the risk, what you did and who you brought in, and the result (renewal, term, revenue). Keep blame out of it.
Can I move into account management from customer service?
Yes. Show the accounts you looked after, problems you solved that kept customers, and any upsell or renewal you influenced. The sample's earlier client services job shows that step.
Should I name my clients?
Only if they are public and your contract allows it. Otherwise describe them by industry and size, which tells a reader just as much.
Will applicant tracking systems read this Leslie PDF?
The sample PDF read back with its contact details, all 4 section headings and all 8 bullets intact in three open-source text extractors (pdf.js, pdftotext and pypdf). Commercial systems such as Workday, Greenhouse or Taleo were not tested, and each employer configures its own.
Guides and templates for this resume
More in resume templates by job title.